RocketPlay Casino Privacy Policy and Data Protection for NZ Players

Last Updated: 21 October 2025

This Privacy Policy describes how RocketPlay Casino (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit or interact with rocketplay-nz.com. By creating an account or using our services, you agree to the terms outlined in this document.

1. Data Controller

The data controller responsible for your information is RocketPlay Casino, operating under a Curaçao eGaming licence. All inquiries regarding data protection can be directed to our team via our contact page or by email at [email protected].

2. Information We Collect

We collect the following categories of information to provide and improve our services:

  • Account Information: name, date of birth, email address, phone number, and country of residence.
  • Verification Documents: copies of identification and payment method details (for KYC and AML compliance).
  • Transaction Data: deposit and withdrawal records, balance changes, and bonus activity.
  • Technical Data: IP address, browser type, operating system, and device identifiers.
  • Usage Data: gaming activity, logins, preferences, and communication with our support team.

3. Purpose of Processing

Your data is processed for legitimate business purposes, including:

  • Account registration and identity verification.
  • Compliance with anti-fraud and anti-money laundering laws.
  • Processing deposits, withdrawals, and bonus transactions.
  • Providing customer support and resolving disputes.
  • Improving site performance and player experience.
  • Sending service-related notifications and optional promotional communications.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Performance of a contract: to provide casino and payment services.
  • Legal obligation: to comply with KYC, AML, and responsible gaming regulations.
  • Legitimate interest: to maintain site integrity, prevent fraud, and improve our services.
  • Consent: for marketing communications, which you can withdraw at any time.

5. Cookies and Tracking

Our website uses cookies to enhance usability and personalise your experience. Cookies help us remember preferences, analyse traffic, and display relevant content. You can manage or disable cookies in your browser settings. Learn more in our Cookie Policy.

6. Data Sharing and Recipients

We may share your personal data with selected third parties strictly for operational and compliance purposes:

  • Payment service providers and banking partners.
  • Identity verification and anti-fraud service providers.
  • Regulatory authorities and law enforcement when required by law.
  • Game providers integrated into our platform.
  • Professional consultants assisting with business operations.

All partners are required to comply with applicable privacy laws and ensure your information is protected.

7. International Data Transfers

Your data may be stored or processed outside New Zealand or the European Economic Area. In all cases, RocketPlay ensures appropriate safeguards such as encryption, contractual clauses, and secure servers to protect your information.

8. Data Retention

We retain personal data only as long as necessary to meet the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When data is no longer required, it is securely deleted or anonymised.

9. Your Rights

As a player, you have the following rights over your personal data:

  • Access to your stored information.
  • Correction of inaccurate or outdated details.
  • Deletion (“Right to be forgotten”) where applicable.
  • Restriction or objection to certain processing activities.
  • Withdrawal of consent for marketing communications.

To exercise these rights, contact our support team at [email protected]. Requests are handled promptly, usually within 30 days.

10. Marketing Communications

You may receive promotional messages about bonuses, tournaments, or new features if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting our support team. Unsubscribing from marketing does not affect essential service notifications.

11. Security Measures

RocketPlay Casino uses encryption, firewalls, and secure servers to protect your personal and financial data. Access to personal information is restricted to authorised personnel only. While we take all reasonable precautions, please remember that no data transmission over the internet is entirely secure.

12. Responsible Gaming and Privacy

As part of our commitment to player protection, some data is used to monitor gaming behaviour and prevent gambling harm. More information is available on our Responsible Gaming page.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on rocketplay-nz.com/privacy-policy. Significant updates will be communicated via email or on-site notice.

14. Contact Information

If you have questions about this Privacy Policy or how your data is used, please contact our Data Protection Officer at [email protected] or through our Contact page.

Your privacy and trust are important to us. RocketPlay Casino is committed to maintaining a safe, transparent, and compliant environment for all New Zealand players.