Stay Safe and In Control with RocketPlay Casino Responsible Gaming

At Rocket Play Casino, we believe online gaming should always remain safe, fair, and enjoyable. Our goal is to provide an entertainment platform where players can have fun while staying fully in control of their gaming activity.

We understand that, for some players, gambling may stop being a form of entertainment and start to feel like a problem. That is why RocketPlay actively promotes responsible gaming and offers a range of tools and resources to help players manage their time and spending.

Our Commitment

RocketPlay Casino is committed to maintaining the highest standards of player protection. Every customer should feel safe while playing, knowing that transparency, fairness, and integrity are at the heart of everything we do.

Our Responsible Gaming Policy is built around three key principles:

  • Preventing underage gambling: We strictly prohibit anyone under 18 years old from creating an account or playing on our site. Identity verification checks are mandatory before withdrawals to ensure compliance.
  • Promoting control and moderation: We provide self-management tools to help players set deposit, loss, or session limits directly from their account settings.
  • Offering support and assistance: Our customer service team is trained to recognize and respond to signs of gambling problems and can guide you toward professional support if needed.

Tools for Responsible Play

To help maintain healthy habits, we encourage players to use the following tools available in their account:

  • Deposit Limits: Set daily, weekly, or monthly deposit caps to manage your spending.
  • Session Limits: Control how long you stay logged in during one session.
  • Loss Limits: Decide the maximum amount you are willing to lose before play begins.
  • Cooling-Off Periods: Take short breaks from gaming (24 hours to 7 days).
  • Self-Exclusion: If you need a longer break, you can request to suspend your account for several months or permanently.

Each of these limits can be adjusted through your account profile or by contacting our support team.

Recognising Problem Gambling

You might be at risk of developing a gambling problem if:

  • You play longer or spend more money than planned.
  • You gamble to escape stress or emotional discomfort.
  • You borrow money to continue gambling.
  • You hide gambling activity from friends or family.

If any of these apply to you, consider pausing your account and contacting a professional organisation for help.

Support and Helplines

If you or someone you know is struggling to control gambling habits, help is available. For players in New Zealand, you can contact:

  • Gambling Helpline New Zealand – 0800 654 655
  • Choice Not Chance
  • PGF Services (New Zealand) – 0800 664 262

All services are confidential and free of charge.

Final Message

At RocketPlay Casino, we want you to enjoy every game responsibly. Gambling should be a form of entertainment, not a financial strategy. If at any time playing stops being fun, please use our responsible gaming tools or reach out for help.

Our team is available 24/7 via live chat or email to assist with responsible gaming requests or questions.