Get 24/7 Help from RocketPlay Casino Support in New Zealand

At RocketPlay Casino, we value reliable and efficient customer support as a core part of our service. Our dedicated team is available 24/7 to assist all players from New Zealand with any questions about your account, payments, bonuses, or games.

Contact Options

Live Chat (Recommended)

  • Instant access to our support team through the live chat button at the bottom of the screen.
  • Available 24 hours a day, 7 days a week.
  • Average response time: under one minute.

Email Support

For detailed requests or document verification, contact us at: [email protected].
We aim to respond to all messages within 24 hours.

Contact Form

You can also use the form on our Support page to submit your query directly from the website. Please include your registered email and a short description of the issue.

What We Can Help You With

  • Account creation and verification (KYC)
  • Password reset and login assistance
  • Deposit and withdrawal guidance
  • Bonus activation and wagering requirements
  • Game rules and technical troubleshooting
  • Responsible gambling and self-exclusion requests
  • General information about RocketPlay Casino

Languages Supported

Support is available in English for all New Zealand users. Depending on the agent’s availability, you may also receive assistance in other languages.

Availability

Our live chat and email service operate 24/7, including weekends and public holidays. No automated bots are used — each request is reviewed by a trained support representative.

Tips for Faster Resolution

  1. Account Email or Username – so we can locate your profile.
  2. Transaction ID or Screenshot – if your request involves a payment.
  3. Device and Browser Info – for technical issues.
  4. Short Description – clearly explain what went wrong or what you need help with.

Final Note

Our support team works around the clock to ensure a smooth experience for all RocketPlay Casino players in New Zealand. If your issue is not resolved through live chat, please contact us by email with as much detail as possible — our team will follow up until your case is closed.